Preparing for Your Visit If you’re new to Great Moves or wondering how to prepare for your visit to Great Moves, watch the video below with Jessica Cozine-Lehman: Preparing For Your Patient VisitSo, the first step is to check in with the front desk and they really do a great job of setting you up. So, if you want to use your insurance, they’ll go through your insurance benefits, let you know what that mean. They’ll set you up with a therapist. Occasionally, you’ll have something going on that’s a little bit specific and there may be a therapist who specializes in that area and our staff will make sure that you’re scheduled with the right person. When you come in the door, hopefully welcomed with a big smile , and when you sit down with the therapist, they really – we spend that first visit talking a lot about your history what’s going on now, and where we’re going to go with it, so that you, at that first visit, know what to expect. We can often anticipate how many visits it will take and it’s a very private setting. So, you’re able to ask the therapist any question that you want and I think that puts people at ease right off the bat. Yes. So, we have a free 30-minute consultation and it’s helpful for the person and it’s helpful for the therapist because what we can do is triage. So, we have direct access in Colorado as physical therapists. So, that means patients have direct access to us. On our side, that means we have to be able to screen people very well. So, I’ve absolutely had people that come in and say, “My low back hurts today.” We go through a few things, a few questions, and then my response is, “Let’s call your primary-care doctor and get you in to see them first.” We really have to make sure that they’re coming for musculo-skeletal, neurological types of issues and if they’re not, we just have a great team in Colorado Springs of other medical professionals that we will be able to lean on and direct the patient. So, sometimes people just come in and they don’t know what’s wrong and they want us to help them figure it out and that’s what that 30-minute consult is there to do. Absolutely, family members are just part of our lives and we want them to be involved. One of the things that we’ll often do is if children are coming in with the person who has the appointment, they can sometimes sit. We have a little TV area up front in the waiting area and we can change the channel – something that’s appropriate for them – or they can come right in the room. It depends on the parent and what their preference is – parent or grandparent. Sometimes we have grandchildren come in, too. Sometimes it’s fun for them to actually be in the room because the kids get to ask questions and understand a little bit about what mom and dad or grandma and grandpa are going through. That actually makes it, really, a fun learning experience for the whole family. So, we welcome anyone to come in – spouses absolutely as well because they can often add things that the patient themselves won’t tell us or forget to tell us and they can be part of the team to get the person better, too. It’s always great for you to have comfortable clothes. You never know when we’re going to ask you to do an exercise or something that may require mobile clothing. We do have things here, though. That being said, people come right from work. They’re in their suits, heels, whatever it is and we have shorts, t-shirts, and things, if people need that and they did not bring it with them, but comfortable clothing is generally what we ask people to come in so that they can move comfortably. Nothing you need to worry about with that. We’ll often ask questions about diet when we’re going through your evaluation, especially if you just had a surgery. We talk about hydration. We talk about diet. We, again, have people in the community – there’s actually dietary need. We have dietitians, not in house, but people in the community that we can refer you to or direct you to say, you need to find a dietitian. So, that aspect of your care is addressed even though that’s not in our scope of practice. We don’t tell you what exactly the answers are, but we can direct you to the right professional to get help for that. Absolutely. Always okay to call with questions, especially if something that’s an unexpected outcome of your visit and you have a question about it. You want to call your therapist right away, ask us. Often, it just takes tweaking an exercise a little bit or maybe there were some details that had been forgotten. What we try to do is actually take pictures of people doing their exercises and then write down what to do. That minimizes the questions that they have. That being said, it doesn’t always happen and if you don’t do your homework, you just need to be honest and our job is to make sure you find a way to make it a viable option. Our lives are busy Everyone is busy and so, part of what we do, is now we give you the exercise and just do these. We say, “Okay. It didn’t work the first time. You weren’t able to do it. Let’s walk through your day and find a time and space when you can actually plug that in because if you do that at home, then I know what’s working and what’s not working.” So, it’s helpful, but we help you implement that into your life. We really believe that everyone who comes in, including – we have internal and external customers. With ourselves, with each other. We really believe we can improve every day and that I think, extends mostly on to the people that come in – that we really believe they can get better every day. Whether better means they’re hydrating better or they’re walking better or they’ve improved another aspect of their life, they can reach up into a cabinet and get something. Those little things – we’re really there to make the quality Learn more about our Colorado Springs Physical Therapy services.